Return & Refund Policy
At Wick + Thread, every piece is carefully handcrafted with attention to detail. Due to the handmade nature of our products, slight variations in colour, texture and finish are part of what makes each item unique.
Returns
We accept returns within 14 days of delivery for items that are unused, in their original condition and returned in their original packaging.
To request a return, please contact us at [your email address] before sending your item back.
Non-returnable Items
The following items cannot be returned unless they arrive damaged or faulty:
- Custom or personalised orders
- Gift cards
- Used candles or home décor
- Sale or clearance items
Damaged or Faulty Orders
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photographs of the item and packaging. We will assess the damage and arrange a replacement, refund or store credit where appropriate.
Refunds
Once your return has been received and inspected, your refund will be processed back to your original payment method. Shipping costs are non-refundable unless the item is faulty or we have made an error.